CHAPTER 23C. UTILITY SERVICES.
Article II. Administration.
Sec. 23C-2-6. Procedure for utility service billing.
(a) Amount of Utility Service Bill. The amount of a consumer's utility
service bill shall be determined as hereinafter provided in this
(b) Person Billed for Utility Service. The billing for utility
service shall go to the consumer unless the consumer specifies another person
who occupies the premises and the finance director, in his sole discretion,
elects to bill the occupant of the premises rather than the consumer with the
understanding that the consumer shall remain liable for all such utility service
(c) Frequency of Billing for Utility Service. Commercial accounts
shall be billed every month for payment of utility service for the past month.
Residential accounts shall be billed every two (2) months for advance payment of
utility service for the next two (2) months.
(d) Corrections to the Utility
Service Bill. Reasonable opportunity shall be given to question the correctness
of a utility service bill and when an error is shown to have been made the
director of finance or his designated representative shall make necessary
(e) Administrative Determination of Delinquency in Payment of a
Utility Service Bill. When all or any part of a commercial account or a
residential account is not paid for sixty (60) days after mailing of a billing
therefor and no satisfactory explanation is given, as determined by the director
of finance or his designated representative, such account shall be deemed
delinquent until all past and current charges and penalties have been paid in
full, including current charges which have been due and payable for less than
thirty (30) days.
(f) Notice of Delinquency. Upon administrative
determination of delinquency in payment of a utility service bill, the consumer
or occupant of the premises, whichever is appropriate, shall be sent written
notice stating, at minimum, that:
(1) Utility service may be terminated
based on the determination of delinquent payment but termination shall occur no
sooner than ten (10) days from the date of mailing written notice
(2) The city may enforce payment pursuant to certain provisions in
the city code, which shall be specified.
(3) The telephone number and
address of the utility billing office shall be set forth and a short explanation
of the procedure for protesting or seeking correction of a utility service bill
shall be included.
(4) Those certain employees of the utility billing
department designated to handle such protests and corrections shall be
(g) Decision to Use Enforcement Methods. When all past and
current charges and penalties, including current charges which have been due and
payable for less than thirty (30) days, have not been paid in full within ten
(10) days after mailing of written notice that such account has been determined
to be delinquent and no satisfactory explanation for nonpayment is given, as
determined by the director of finance or his designated representative, payment
of such delinquent account shall be enforced by pursuing the enforcement
measures hereinafter set forth in Article III of this Chapter. (Ord. No. 952,