Sec. 8A.670. Customer service penalties under state video franchises.

(a) Any holder of a state video franchise operating within the boundaries of the city of Woodland shall comply with all applicable state and federal customer service and protection standards pertaining to the provision of video service.
(b) The city manager shall monitor the compliance of holders of a state video franchise operating within the boundaries of the city of Woodland with respect to state and federal customer service and protection standards. The city manager, or his or her designee, will provide the state video franchise holder written notice of any material breaches of applicable customer service standards, and will allow the state video franchise holder thirty days from the receipt of the notice to remedy the specified material breach. Material breaches not remedied within the thirty-day time period will be subject to the following penalties to be imposed by the city:
(1) For the first occurrence of a violation, a fine of five hundred dollars shall be imposed for each day the violation remains in effect, not to exceed one thousand five hundred dollars for each violation.
(2) For a second violation of the same nature within twelve months, a fine of one thousand dollars shall be imposed for each day the violation remains in effect, not to exceed three thousand dollars for each violation.
(3) For a third or further violation of the same nature within twelve months, a fine of two thousand five hundred dollars shall be imposed for each day the violation remains in effect, not to exceed seven thousand five hundred dollars for each violation.
(c) A holder of a state video franchise operating within the boundaries of the city of Woodland may appeal a penalty assessed by the city manager to the city council within sixty days of the initial assessment. The city council shall hear all evidence and relevant testimony and may uphold, modify or vacate the penalty. The city council’s decision on the imposition of a penalty shall be final. (Ord. No. 1480, § 5.)