Know Your Water.
Stop Leaks in Their Tracks!
Once registered, click on the link, "Hourly Water Usage and Alert Settings - via AquaHawk" to open the water use portal.
Some accounts may still display water use that is 100X actual use between December 19, 2016 - June 28, 2017. This issue has not affected our billing system.
When you first log-in, you will see a bar graph representing your water use for the last 365 days. You can click on any day to view the hourly water use of that day. You can also choose from preset views in the grey bar above the graph.
Knowing how much water you use when can help you identify problems and avoid water waste.
"I received an unusually high water bill this month. With the help of AquaHawk, I was able to pinpoint the exact day and time of the water waste and have since adjusted the settings on my irrigation system." - AquaHawk User, Ana Gonzalez
View an overview of AquaHawk features here!
In the center of the screen, you will see a current estimation of your water utility bill. The larger number on top shows an estimate of what your bill would be if you were billed today. The number below shows an estimate of what your bill will be at the end of the month if you keep using water at the same rate.
Pro Tip: Click on the box with you bill information to see a detailed breakdown of the charges on your bill.
Leaks are often undetectable on the surface and can be costly when left unfixed. You can check for leaks quickly by viewing your water use in an hourly view. If you see water use every hour for a long period of time, you may have a leak.
for more leak detection information.
With AquaHawk, you are also able to set a Leak Alert
to be notified automatically if your account ever shows signs of a potential leak.
Take control of your water use with automatic alerts. Receive an email, text message, or phone call right away if your water use indicates a problem like a leak or if you use more water in a billing period than you would like.
STEP ONE: Set Your Preferred Contact Method
💧 In the upper right hand corner, click the drop down triangle next to your User Name.
💧 Click on the User Settings buttons.
💧 Choose your contact preference. This will be how AquaHawk alerts you of issues.
💧 Click OK to save.
STEP TWO: Set Bill and Water Use Alerts
💧 In the center of the page, just below your bill information, click the blue My Thresholds button.
💧 To specify an amount you don't want your bill to exceed, enter a dollar value in the Estimated Bill Alert Threshold field.
💧Click the Current box if you want to be notified when your bill amount has exceeded your threshold.
💧 Click the Projected box if you want to be notified when your estimated bill amount will exceed your threshold by the end of the billing period.
You can do the same type of alert for Water Use. For example, water rates increase when you use more than 8,976 gallons a month (Tier 2). To be alerted when you come close to going into Tier 2, simply put 8,976 under Water Use Threshold and click Projected.
💧 Click Apply to save.
In this example, I would receive an alert if my bill was projected to exceed $150, if it did exceed $150, AND if I used more than 10,000 gallons in a billing period (total of three possible alerts each billing period).
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STEP THREE: Set A Leak Alert
💧 Below your bill information, click the blue Alert Settings button.
💧 In the alert settings box, click on the link for Advanced Water Thresholds.
💧 There are a few options here. To get an alert if your account shows signs of a potential leak, fill out the last row as shown. In this example, I would be alerted if I used 7 gallons an hour, every hour, for 16 hours straight.
💧 Click Apply to save.
Normal water use will have long periods of time when no water is being used, like when you are asleep or out of the house. It is very rare that a resident will use water every hour for 16 hours straight. This alert will help you catch a hose left on or a potential leak quick!